停看聽：寫好英文e-mail不可不知的祕訣　　　　　　　　　　　　　　
停看聽：電話英語不可不知的祕訣

人際關係篇 Interpersonal Communication
Unit 1 請假通知 Communicating a Leave of Absence
Unit 2 表達祝賀 Expressing Congratulations
Unit 3 表達感謝Expressing Gratitude
Unit 4 表達慰問 Expressing Concern
Unit 5 弔唁 Offering Condolences
Unit 6 邀請Invitations

商務往來篇 Business Contacts
Unit 7 展開業務關係 Starting a Business Relationship
Unit 8 確認業務拜訪 Confirming a Business Meeting
Unit 9 邀請蒞臨貿易展Invitation to a Trade Show
Unit 10 安排會面 Scheduling a Meeting
Unit 11 取消會面 Canceling a Meeting
Unit 12 感謝招待 Expressing Gratitude for Hospitality
Unit 13 請求代理 Request for Agency
Unit 14 請求著作權許可 Request for Copyright Permission
Unit 15 介紹新的業務關係 Introducing a New Business Relationship

貿易活動篇 Trading Activities
Unit 16 詢問產品 Product Inquiry
Unit 17 詢問價格 Price Inquiry
Unit 18 報價後續追蹤 Price Quote Follow-up
Unit 19 議價 Price Negotiations
Unit 20 索取樣品 Request for Samples
Unit 21 通知價格調漲 Price Increase Announcement
Unit 22 要求其他付款方式 Request for Easier Payment Terms
Unit 23 下訂單 Placing an Order
Unit 24 安排出貨 Arranging Shipment
Unit 25 催款 Request for Payment

售後處理篇 After-Sales Service
Unit 26 更改訂單 Changing an Order
Unit 27 運送耽擱 Shipment Delay
Unit 28 要求退貨 Return of Defective Goods
Unit 29 要求賠償 Request for a Claim
Unit 30 請求技術協助 Request for Technical Assistance

停看聽：寫好英文e-mail不可不知的祕訣　　　　　　　　　　　　　　
停看聽：電話英語不可不知的祕訣

人際關係篇 Interpersonal Communication
Unit 1 請假通知 Communicating a Leave of Absence
Unit 2 表達祝賀 Expressing Congratulations
Unit 3 表達感謝Expressing Gratitude
Unit 4 表達慰問 Expressing Concern
Unit 5 弔唁 Offering Condolences ...