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前言
Chapter 1 The MICE Industry and the World Expo 會展業和世博會
Section A Reading Assignment 11
What Is MICE? 12
Section B Case Study 19
Types of Meetings 20
Section C Format Writing 21
Exhibition Manuals 會展指南 21
Chapter 2 MICE Planning 會展策劃
Section A Reading Assignment 27
Who Plans and Holds Meetings? 28
Section B Case Study 34
The Convention Marketing Mix 34
Section C Format Writing 35
Business Letters 商業信函 35
Chapter 3 Event Sponsorship 會展融資
Section A Reading Assignment 47
Identifying Potential Sponsors 47
Section B Case Study 56
Sponsorship of ICT 2002 56
Section C Format Writing 64
Part 1 Visiting Card 名片 64
Part 2 Memo 內部通知 66
Chapter 4 Event Marketing 會展營銷
Section A Reading Assignment 71
Online Event Marketing 72
Section B Case Study 78
Clever E-mail 78
Section C Format Writing 79
Part 1 Invitation Letter 邀請信 79
Part 2 Invitation Card 邀請卡 84
Part 3 Acceptance and Regret 回帖與辭謝 86
Chapter 5 Negotiations 談判
Section A Reading Assignment 89
Negotiating Tactics 89
Section B Case Study 98
To Be a Skilled Negotiator 98
Section C Format Writing 100
Contract 合約 100
Chapter 6 Logistics 物流
Section A Reading Assignment 111
The Logistics Value-Added Process 111
Section B Case Study 118
Event Shipping Services 119
Section C Format Writing 120
Bill of Lading 提單 120
Invoice發票 121
Application Form For Cargo Transportation Insurance貨物運輸保險投保單 122
Declaration Form報關單 125
Certificate of Origin產地證明書 131
Chapter 7 Exhibit Space Preparation and Decoration 展臺搭建
Section A Reading Assignment 137
Key Factors for Successful Events 137
Section B Case Study 144
Theme Building of the Event 145
Section C Format Writing 146
Part 1 Notice 通告 146
Part 2 Leaflet 傳單 149
Chapter 8 Event Information Management 會展資訊管理
Section A Reading Assignment 155
The Guest Package System 156
Section B Case Study 162
Stages of IT Implementation 162
Section C Format Writing 164
E-mail 電子郵件 164
Chapter 9 Food and Beverage Service 會展餐飲服務
Section A Reading Assignment 167
Banquet Room Reservation, Assignment and Setup 168
Section B Case Study 182
Dining Service Styles and Procedures 182
Section C Format Writing 184
Function Sheet 餐飲服務訂單 184
Chapter 10 Event Finance 會展財務
Section A Reading Assignment 189
Successful Budgeting 189
Section B Case Study 198
The Budget for the ASEM 2000 Conference 198
Section C Format Writing 200
Financial Statements—Balance Sheet 財務報表——收支平衡表 200
Chapter 11 Overseas Exhibition 出展管理
Section A Reading Assignment 209
Shipment, Insurance and Stand 209
Section B Case Study 218
Show Rules and Regulations Concerning the Exhibitors 218
Section C Format Writing 223
Reservation Fax預訂傳真 224
Chapter 12 Event Management 展覽現場管理
Section A Reading Assignment 227
All for the Big Day 228
Section B Case Study 236
Wi-Fi Success at a Film Festival 236
Section C Format Writing 243
Opening Address 開幕致辭 243
Chapter 13 Security， Safety and Risk Management 安保與風險管理
Section A Reading Assignment 251
Handling Hazards that Might Arise 252
Section B Case Study 260
The First Theft at the Kongju National Museum 260
Section C Format Writing 262
Safety Requirements of Science Fair Rules 科技展覽會安全規章 262
Chapter 14 Pre-Post Convention Tours 會前會後旅遊
Section A Reading Assignment 269
Tour Proposals 269
Section B Case Study 275
Section C Format Writing 277
Post-meeting Tours Itinerary 會後旅遊路線 277
Chapter 15 Event Evaluation 會展評估
Section A Reading Assignment 283
Event Evaluation Approaches 284
Section B Case Study 291
Follow up on the Japanese Propaganda Exhibition in Perkins 291
Section C Format Writing 292
Evaluation Meeting and Report 評估會議和評估報告 292
Chapter 16 Handling Problems and Complaints 會展問題與投訴處理
Section A Reading Assignment 299
Handling Problems and Complaints 300
Section B Case Study 307
ABC Convention Corporation Guest Satisfaction Questionnaire 307
Section C Format Writing 314
Reply to a Guest Complaint 回覆投訴信 314
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