Introduction

This handbook orients technical professionals on the essentials of proficient communication in the workplace. How to write a problem analysis report is described first, including the project background in which the managerial problem and project needs are highlighted, a detailed discussion of the technical problem, examples of the problem that the company must solve to achieve its objective(s), an emphasis on the extent to which the problem affects the company’s direction, the consequences of failing to solve the problem for both the company and a particular field, as well as a brief summary on how to solve the technical problem. How to write a recommendation report is then detailed, including the objectives, methodology and anticipated results to solve the technical problem, the nature of the problem, suggestions on how to solve the problem, a strategy outline for achieving the project goal, an emphasis on how the company would benefit from achieving the set goal(s), and a summary of how the larger industry or field would benefit from achieving the project goal(s). Next, how to write a persuasive report is introduced by citing a statistic or recent trend to attract the readers’ interest in a particular topic, describing how reader’s interests are addressed in the project planning and strategy, as well as customer service, discussing the feasibility of project success in terms of methodology, strategy and customer service, highlighting the anticipated benefits of project success, and summarizing the steps needed to ensure project success. Additionally, how to compile an informal technical report is discussed, including the managerial motivations in undertaking this project, the industrial setting in terms of customer concerns and the project group’s priorities, the problem to be solved, the project goals, the project methodology, the main results of the project, and contribution to a professional or academic field. Finally, instructions are given on how to write effective correspondence for an employment application, training application and employment recommendation.

Each unit begins and ends with three visually represented situations that provide essential information to help students to various forms of technical communication. Additional oral practice, listening comprehension, reading comprehension and writing activities, relating to those three situations, help students to understand how the visual representation relates to the ultimate goal of writing an effective workplace memo. An Answer Key makes this book ideal for classroom use. For instance, to test a student’s listening comprehension, a teacher can first read the text that describes the situations for a particular unit. Either individually or in small groups, students can work through the exercises to produce concise and well-structured technical communication.

Introduction

This handbook orients technical professionals on the essentials of proficient communication in the workplace. How to write a problem analysis report is described first, including the project background in which the managerial problem and project needs are highlighted, a detailed discussion of the technical problem, examples of the problem that the company must solve to achieve its objective(s), an emphasis on the extent to which the problem affects the company’s direction, the co...

Table of Contents
Foreword
Introduction

UNIT ONE Problem Analysis Reports 問題分析報告

Describe the project background in which the managerial problem and project needs are introduced, with an emphasis on your group’s role within the organization
調查性報告告知讀者特定管理問題的背景及合乎邏輯的需求回應，您的機構跟這個主題的相關程度多大？

Discuss in detail the technical problem
目前的管理界情勢：管理問題後的工業背景？

Cite examples of the problem that the company must solve to achieve its objective(s)
您的機構要解決什麼樣的問題？

Emphasize to what extent that the problem affects the company’s direction
這個問題影響到您機構的程度有多深？

Highlight how failing to solve the problem would impact not only the company but also a particular field
這個沒有解決的問題會如何影響到您的機構及管理業界其他人?

Summarize briefly how to solve the technical problem
要如何進行來解決這個管理問題?

UNIT TWO Recommendation Reports 調查性與建議性報告

Identify the objectives, methodology and anticipated results to solve the technical problem
建議性報告告知讀者管理目標，方法論及預期的結果，以求解決特定的管理問題.

Describe the nature of the problem
該解決的管理問題是什麼？

Offer suggestions on how to solve the problem
您的機構對解決問題有何提議？

Outline the strategy to achieve the project goal
您的機構計劃如何實行這個目標?

Emphasize how the company would benefit from achieving the set goal(s).
達成目標的立即利益為何?

Summarize how the larger industry or field would benefit from achieving the project goal(s).
達成目標後會對管理界其他人造成何種利益?

UNIT THREE Persuasive Reports說服力的展現

Cite a statistic or recent trend to attract the readers’ interest in a particular topic
引起讀者注意

Describe how the reader’s interests are addressed in the project planning and strategy, as well as in customer service
建立讀者對計劃、策略或服務的需求

Discuss the feasibility of project success in terms of methodology, strategy and customer service
展示計劃、策略或服務的可行性

Highlight the anticipated benefits of project success
引導讀者預想計劃、策略或服務實行後的成果

Summarize the steps needed to ensure project success
最後採取特定行動

UNIT FOUR Informal Technical Reports非正式實用工程技術報告

Identify the managerial motivations to undertake this project
簡要的描述管理方案所關心的事項

Briefly introduce the industrial setting in terms of customer concerns and the project group’s priorities
闡明特定部門或客戶所關心的工業環境

Introduce the problem to be solved.
介紹管理問題

Summarize the project goals
介紹管理方案的目標

Highlight the project methodology
管理方案方法論的細節描述

Summarize the main results of the project
管理方案主要成果總結

Describe how the project results contribute to a professional or academic field
管理方案對特定部門或領域的全面貢獻

UNIT FIVE Employment Application Letters求職申請信函

Apply for a specific job by referring to an advertisement, mutual friend
or other source of information about a particular line of work
經由廣告，朋友及其他相關訊息得知的工作申請

Summarize one’s academic and professional qualifications in relation to the needs of your potential employer
對未來工作的個人學術及相關專業特質總結

Compliment the organization that you are applying to and state how work there would benefit one’s career goals
讚揚要申請工作的機構及說明其對個人工作目標所產生的利益

Sum up the memo with one main theme or selling point
總結主要論點

Invite the reader to contact you for an interview
邀請讀者給予面試機會

UNIT SIX Training Application Letters

Request professional training
科技訓練申請

Summarize one’s academic or professional experiences
某人學歷及工作經驗概述

Commend the organization that one is to receive technical training
讚揚提供科技訓練的機構

Explain the details of the technical training
科技訓練細節解釋

UNIT SEVEN Employment Recommendation Letters

State why you are qualified to make a recommendation
撰寫推薦信函（A部分）推薦信函開始及推薦人的資格

Recommend a potential applicant for employment
撰寫推薦信函（B部分）被推薦人與進階學習有關的個人特質及信函結尾


Answer Key
About the Author
Acknowledgments

Table of Contents
Foreword
Introduction

UNIT ONE Problem Analysis Reports 問題分析報告

Describe the project background in which the managerial problem and project needs are introduced, with an emphasis on your group’s role within the organization
調查性報告告知讀者特定管理問題的背景及合乎邏輯的需求回應，您的機構跟這個主題的相關程度多大？

Discuss in detail the technical problem
目前的管理界情勢：管理問題後的工業背景？

Cite examples of the problem that the company must solve to a...