寄發產品目錄後之追蹤（符合或不符合買方需求）
Follow-up after Catalogue Delivery (Conforming or Not conforming to Buyer’s Demand)
國貿關鍵字 │寄發產品目錄│
寄送產品目錄的目的在於吸引買方下單，寄件後當然不希望石沉大海，因
此需要主動追蹤結果。賣方追蹤時可以先告知對方對方寄件日和預計送達日，再確認對方是否收到型錄，最後則可表達合作意願。
國際快遞運送時間以台灣至歐洲為例通常不逾7天，再加上給予對方檢視目
錄的時間，因此在寄出產品目錄後的一至兩週內即可以向對方做第一次的追蹤確認。
角色介紹
買方│Buyer: B, ABC Co., Ltd.
賣方│Seller: S, Best International Trade Corp.
情境說明
After sending out catalogues, Best Corp. the seller tracks the results of reviewing product catalogue, ABC Co. the buyer confirms the products meet their needs.
在寄送產品目錄後，賣方公司追蹤買方公司的回覆，買方公司確認其產品符合公司需求。
情境對話
S: Hi! Tom. This is Tony at Best Corp. I want to confirm if you have received our catalogue sent to you last week.
S： 湯姆 您好！我是倍斯特公司的湯尼。我想確認您是否已經收到我司寄給您的產品目錄。
B: The catalogue was received this morning. Really appreciate your prompt delivery.
B： 今天早上已經收到目錄了，非常感謝您如此快速的安排寄送事宜。
S: I wonder Whether you have the chance to browse through the catalogue?
S： 您是否已有機會翻閱目錄了呢？
B: Yes, we read the catalogue carefully and found it excludes 3/4” ball valve
we requested.
B： 是的，我已經仔細看過目錄了，並且發現目錄中缺少了我司所需求的3/4英吋規格的球閥。
S: Oh no! Please accept our apology.
S： 哎呀！請接受我們的歉意。
B: It’s OK. Please send the missing one as soon as you can.
B： 沒關係。請儘速寄出遺漏的部分。
S: I will send it off by International Priority today.
S： 今天我會安排以國際優先速遞寄出。
B: Great. I will give you a definite answer after reviewing all product information.
B： 太好了。檢視所有產品資料後，我會提供您明確的回覆。
S: Sorry again for our oversight. If there’s further need, just drop me a
message or send me an email.
S： 針對此次疏失，我再次致歉！如果有進一步需要，儘管傳簡訊或寄郵件給我。
B: I will. Bye now.
B： 我會的，那麼再見了。
關鍵字彙
confirm v. [kənˋfɝm] 確認
同義詞：verify, prove, settle
相關詞：confirmed L/C 保兌信用狀
receive v. [rɪˋsiv] 收到
同義詞：obtain, accept, gain, take, get in
相關詞：receive feedback 收到反饋；receive bonuses 獲得獎金
oversight n. [ˋovɚ͵saɪt] 疏忽
同義詞：slip, negligence, omission, error
相關詞：gross oversight 重大疏失
send off ph. 郵寄
同義詞：send away, dispatch, post
browse through ph. 翻閱、瀏覽
同義詞：glance trough
解 析：隨意翻閱或瀏覽文件、書籍、期刊等
demand n. [dɪˋmænd] 需求
同義詞：need, requirement
相關詞：demand bill 即期匯票或支票；supply and demand 供需關係
potential a. [pəˋtɛnʃəl] 潛在
同義詞：possible, likely, hidden
相關詞：commercial potential 商機潛力；potential consumers 潛在消費者
opportunity n. [͵ɑpɚˋtjunətɪ] 機會
同義詞：chance, possibility
相關詞：opportunity cost 機會成本；opportunity only knocks once 機不可失
hesitate v. [ˋhɛzə͵tet] 猶豫
同義詞：boggle, hover, vibrate, pause
相關詞：hesitater 猶豫不決的人
get back to Sb. ph. 回電某人
同義詞：call Sb. back, wire back, return one’s call
相關詞：get back 回來、恢復、找回
follow up ph. 持續追蹤
同義詞：keep track of
相關詞：follow-up system 追蹤系統
關鍵句型
I want to confirm ... 我想確認
例句說明：
‧I want to confirm if all the parts are available.
我想確認是否所有產品都有現貨。
‧I want to confirm my flight reservation.
我想確認我預定的班機。
Please accept Sb.’s apologies. 請接受某人的歉意
例句說明：
‧Please accept my apology for my oversight.
請原諒我的疏失。
‧Please accept our apology for any inconvenience we have caused.
若有不便，敬請見諒。
have been meaning to ... 一直⋯
例句說明：
‧Tom and Tony have been meaning to get in touch with each other.
湯姆及湯尼一直保持聯絡。
Never hesitate to ... 不要猶豫
例句說明：
‧In case you need something, please never hesitate to ask me.
如果你需要什麼，別客氣請儘管問我。
英文書信這樣寫
Follow-up after Catalogue Delivery 寄發型錄後之追蹤
Dear Tom,
I am writing to ask if you received our catalogue sent to you last week per your request. One week has passed, but no response has been received. Just to be sure, I am enclosing a copy of our catalogue for your reference. We would be grateful if you could confirm receipt of it by return.
We look forward to hearing from you soon.
Sincerely yours,
Tony Yang
– 中文翻譯 –
湯姆 您好：
在此詢問貴司是否有收到上週我司依貴司要求所寄出之產品目錄。已過了一週，我司仍未收到任何回覆。為了保險起見，我在此附上目錄一份供您參考。如貴司能回覆確認收到，我司將不勝感激。期待您的儘速回覆。
湯尼 楊 敬啟
Reply after Receive the Catalogue 收到型錄後之回覆
Dear Tony,
We’dlike to acknowledge receipt of your catalogue this Monday. After reading the catalogue carefully, we think there is potential business in our local market. Please offer the quotation sheet as well as payment method
for 3/4” ball valve. We will place a trial order firstly.
Looking forward to establishing long-term cooperation between us soon.
Sincerely yours,
Tom Smith
– 中文翻譯 –
湯尼 您好：
有此通知您，我司已在本週一收到你們的型錄。仔細看過目錄後，我司認為貴司產品在我們當地市場有潛在的商機。煩請提供3/4英吋球閥的報價單及付款方式，我司將先下一批試訂單。
期待很快能與貴司建立長期合作關係。
湯姆 史密斯 敬啟
2025專利防護中