Contents
前言

Unit 1English for Housekeeping基本客務英語
Unit 2Do Not Disturb請勿打擾
Unit 3An Allergy to Feather Pillows對羽毛枕過敏
Unit 4Lost and Found失物招領
Unit 5Borrowing Things借用物品
Unit 6Accidents and First Aid意外與急救
Unit 7Problems With the Bathroom浴室的問題
Unit 8Search for Pets!尋找寵物！
Unit 9Fire失火
Unit 10Voltage andWater電壓與飲水
Unit 11A Business Meeting商務會議
Unit 12A Room Improperly Cleaned房間未打掃乾淨
Unit 13Laundry Service洗衣服務
Unit 14Complaints About the Laundry對洗衣服務的抱怨
Unit 15Complaints and Problems抱怨和疑問
Unit 16Laundry Service and Room Keys洗衣服務和房間鑰匙
Unit 17Cleaning Conference Rooms清理會議室
Unit18Cleaning Public Areas清理公共區域
Unit19Explaining Things to New Staff對新員工說明工作內容
Unit 20Doing a Professional Job做專業的工作
Unit 21A Faded Shirt褪色的襯衫
Unit 22Cleaning Hotel Rooms打掃客房
Unit 23Inspecting the Rooms檢查房間
Unit 24How to Be a Good Room Attendant如何成為一個好的房務員
Unit 25Cleaning Walls and Ceilings打掃牆壁和天花板
Unit 26Linen Sheets for an Imperial Suite皇家套房的床單
Unit 27Removing Stains去除污垢
Unit 28How to Clean Sanitary Fittings如何清理衛生設施
Unit 29The Wrong Way to Clean the Toilet清潔馬桶的錯誤方法
Unit 30A Tour of the Laundry (1)到洗衣房參觀(1)
Unit 31A Tour of the Laundry (2)到洗衣房參觀(2)
Unit 32A Tour of the Laundry (3)到洗衣房參觀(3)

別冊　附錄（常用句型＆字彙）和解答Appendix and Answer Key

Contents
前言

Unit 1English for Housekeeping基本客務英語
Unit 2Do Not Disturb請勿打擾
Unit 3An Allergy to Feather Pillows對羽毛枕過敏
Unit 4Lost and Found失物招領
Unit 5Borrowing Things借用物品
Unit 6Accidents and First Aid意外與急救
Unit 7Problems With the Bathroom浴室的問題
Unit 8Search for Pets!尋找寵物！
Unit 9Fire失火
Unit 10Voltage andWater電壓與飲水
Unit 11A Business Meeting商務會議
Unit 12A Room Improperly Cleaned房間未打掃乾淨
Unit 13Laundry Service洗衣服務
Unit 14Compl...