Chapter 1 Learning About Your Job認識工作
Unit 1 Arriving at a New Job新人報到
Unit 2 Welcoming and Introducing the Newcomer歡迎與介紹新人
Unit 3 Meeting Your New Boss or Supervisor會見老闆／上司
Unit 4 Learning About Your Office認識辦公室環境
Unit 5 Learning About Locations Near Your Office認識公司週遭環境
Unit 6 Learning About Your Company's Organization認識公司組織
Unit 7 Asking/Answering Questions About Your Duties at Work職務詢問與說明
Chapter 2 Communication in the Office公司內部聯絡
Unit 8 Greetings and Small Talk in the Office辦公室內的基本問候語
Unit 9 Telephone Etiquette電話禮儀
Unit 10 Taking Messages記錄留言
Unit 11 Taking a Day Off請假
Unit 12 Explaining Reasons for Being Late說明遲到原因
Unit 13 Email Correspondence Within the Company公司內部的電子郵件
Unit 14 Setting up a Meeting會議準備事項
Unit 15 Applying for Stationery申請文具
Unit 16 Making Requests Related to Your Work and Asking for Permission提出公務申請並請求批准
Chapter 3 Using Office Appliances硬體設備的使用
Unit 17 Using a Fax Machine傳真機的使用
Unit 18 Using a Copy Machine影印機的使用
Unit 19 Basic Computer Functions電腦的基本功能
Unit 20 FTP and Networks Inside the Company內部網路與資源共享
Unit 21 Using the Internet網路的使用
Unit 22 Using Instant Messengers for Correspondence通訊軟體的使用
Unit 23 Using a Printer印表機的使用
Unit 24 Using Email電子郵件的使用
Unit 25 Viruses and Troubleshooting電腦中毒與問題處理
Chapter 4 Discussions, Meetings, and Proposals工作事務
Unit 26 Making Proposals提出意見
Unit 27 Conducting a Meeting進行會議
Unit 28 Discussing Marketing Strategies討論行銷策略
Unit 29 Proposing a New Project提出新企畫
Unit 30 Presenting a New Product介紹新產品
Unit 31 Discussing Solutions to a Problem討論問題的解決方案
Unit 32 Discussing a Mistake討論工作疏失
Unit 33 Accepting Criticism and Taking Responsibility接受批評與承擔責任
Unit 34 Distribution of Work and Responsibilities責任歸屬與工作分配
Unit 35 Feeling Overworked and Making Complaints工作過量與抱怨
Unit 36 Working Overtime加班
Chapter 5 Outside Correspondences and Contacts對外的聯絡
Unit 37 Contacting by Email電子郵件的往來
Unit 38 Contacting by Fax傳真的往來
Unit 39 Making Appointments with Customers on the Phone以電話與客戶預約會面
Unit 40 A Lunch Meeting with Customers與客戶的餐會
Unit 41 Introducing and Promoting Your Products介紹與推薦產品
Unit 42 Describing and Comparing Products說明與比較產品
Unit 43 Price Negotiations with Customers與客戶議價
Unit 44 Making Purchases and Comparing Prices採購產品與比價
Unit 45 Accepting and Shipping Orders接單與送貨
Unit 46 Making a Deal with a Customer與客戶達成協議
Unit 47 Discussing Contract Terms討論合約條件
Unit 48 Signing an Official Contract簽署正式合約
Unit 49 Dealing with Customer Complaints處理客訴
Chapter 6 Personnel Matters人事相關問題
Unit 50 Interviewing a Job Applicant面試應徵者
Unit 51 Explaining the Benefits of the Company說明公司福利
Unit 52 Negotiating the Salary交涉薪資
Unit 53 Hiring a New Employee聘用員工
Unit 54 Tax Issues稅務事宜
Unit 55 Insurance Issues保險事宜
Unit 56 A Promotion升遷
Unit 57 A Change in Personnel人事異動
Unit 58 Resignation辭職
Chapter 7 Socializing and Travel社交與旅遊
Unit 59 A Lunch Gathering Between Colleagues同事間的聚餐
Unit 60 Year-end Bonuses年終獎金
Unit 61 Staff Outings員工旅遊
Unit 62 Arranging a Business Trip安排出差
Unit 63 Booking a Hotel Room訂房
Unit 64 Confirming Flights and Booking Air Tickets確認班機與訂機票
Unit 65 Renting a Car and Taking Public Transportation租車與搭乘大眾運輸工具
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