Preface
Plan of the Book
Study Guide
UNIT 01 Making Reservations and Checking In訂位與登機
- Making Reservations for Customers
- Checking In Customers for a Flight
- Types of Airline Employees
UNIT 02 In the VIP Lounge and at the Boarding Gate在貴賓室與登機門
- Letting Customers Into the VIP Lounge
- Assisting Passengers at the Boarding Gate
- Cabin Crew Members and Their Roles
UNIT 03 Boarding登機
- Greeting Passengers
- Solving Seating Problems
- Service for First-Class Passengers
UNIT 04 Preparing for Takeoff準備起飛
- Running a Safety Check
- Complaining About a Delay
- Pre-Takeoff Announcements
UNIT 05 After Takeoff起飛之後
- Helping Passengers Settle In
- Solving a Problem With a Headset
- Amenity Kits
UNIT 06 Meals飛機餐膳
- Serving Meals
- Handling Complaints About Meals
- Special Meals
UNIT 07 In-Flight Sales and Documents機艙銷售與機上文件
- Assisting With In-Flight Sales
- Providing Information on Documents
- In-Flight Sales
UNIT 08 On-Board Entertainment機上娛樂
- Showing How to Use the Entertainment System
- Dealing With Mechanical Problems
- The History of In-Flight Entertainment
UNIT 09 Sicknesses in the Air在飛機上身體不適
- Handling a Minor Medical Problem
- Dealing With a Major Medical Problem
- Emergency Procedures in the Cabin
UNIT 10 Passenger Complaints客訴
- Handling Complaints About the Cabin Temperature
- Handling Complaints About Slow Service
- The Personal Touch
UNIT 11 Preparing to Land準備降落
- Collecting Items Before Landing
- Dealing With a Landing Delay
- Diverting a Flight
UNIT 12 Landing降落
- Helping Passengers Deplane
- Saying Goodbye
- Landing Announcements
Answer Key & Script & Translation
Appendix: Word List
2024專利防護中