校長序004館長序006英文校閱者序008第一章大學圖書館常用詞彙GlossaryofCommonLibraryTerms0171．圖書館行政LibraryAdministration0182．閱覽流通典藏業務PublicServices,Circulation&CollectionServices0203．圖書資料類型LibraryMaterials0234．空間區域與設備LibrarySpaces&Facilities0265．多媒體空間及設備MultimediaSpaces&Equipment0296．資訊科技與設備InformationTechnology&Facilities0307．書目資料Bibliographicaldata0328．資料狀態StatusoftheMaterial0359．編目分類業務Cataloging&Classification03610．期刊業務SerialsManagement03811．採購業務　LibraryAcquisitions03912．電子資料庫ElectronicDatabases04013．利用教育/推廣活動UserEducation&OutreachPrograms04114．數位圖書館DigitalLibrary04215．其他Miscellaneous043第二章認識圖書館LearnAbouttheLibraryServices045Unit2．1進出圖書館AccesstheLibrary046Unit2．2開放時間OpeningHours048Unit2．3空間配置LibrarySpaces0502．3．1詢問書庫樓層LocationofStackAreas0502．3．2詢問行政辦公室LocationofLibraryOffices052第三章借還圖書資料BorroworReturnLibraryMaterials055Unit3．1申請借書證LibraryCardApplication0563．1．1學生借書StudentBorrowingPrivileges0563．1．2教職員眷屬借書058Faculty,Staff,&FamilyMembersBorrowingPrivileges3．1．3退還保證金SecurityDepositRefund060Unit3．2借還資料BorroworReturnLibraryMaterials0623．2．1辦理外借手續BorrowLibraryMaterials0623．2．2借閱冊數上限MaximumNumberofCheckouts0643．2．3郵寄還書ReturnCheckoutsintheMail0683．2．4誤將他館的書還到自己學校的圖書館070DropBooksfromOtherLibrariesintheBookReturnbyMistake3．2．5誤將自己學校圖書館的書還到他館072ReturnLibraryCheckoutstoOtherLibrariesbyMistakeUnit3．3續借RenewCheckouts074Unit3．4預約PlaceaHold0783．4．1線上預約PlaceaHoldOnline0783．4．2無法預約，疑難排除ProblemswithOnlineRenewals080Unit3．5催還RecallBorrowedMaterials082Unit3．6逾期Overdues0863．6．1沒收到圖書館電子郵件通知LibraryNoticesviaEmailNotReceived0903．6．2逾期處理費LibraryOverdueFines090Unit3．7遺失、損壞圖書資料LostorDamagedLibraryMaterials0923．7．1遺失圖書DealwithLostBooks0923．7．2找到遺失的圖書LostBooksFound0963．7．3損壞及污染資料DealwithDamagedBooks0983．7．4賠書ReplaceLostorDamagedBooks1023．7．5賠書款ReplacementBill1043．7．6遺失視聽資料LostMediaMaterials106Unit3．8宣稱已還書ClaimaReturn108第四章取得圖書館找不到的資料115AccessMaterialsNotAvailableinLocalLibraryUnit4．1館際合作／文獻傳遞116InterlibraryLoan&DocumentDeliveryServices4．1．1國內費用及時限ServicesforDomesticLibraries1164．1．2國外費用及時限ServicesfromOverseasLibraries1204．1．3到他館借書124WalkinandBorrowBooksfromOtherLibrariesUnit4．2尚未上架的資料狀況MaterialsNotAvailableonShelves1264．2．1一般讀者詢問InquiryfromLibraryPatrons1264．2．2介購者詢問130InquiryfromaPatronRequestingLibraryPurchase4．2．3裝訂期刊上架BackIssuesSentToBeBound134Unit4．3推薦訂購LibraryPurchaseRecommendations138Unit4．4尋書SearchServiceforMissingBooks142第五章線上借閱服務OnlineServices147Unit5．1查看個人借閱狀況ViewPersonalLibraryAccount1485．1．1忘記密碼ForgetPassword1485．1．2借閱紀錄異常CannotAccessPersonalAccount1505．1．3更改個人資料UpdatePersonalInformation152Unit5．2線上續借或預約ReneworPlaceaHoldOnline1565．2．1如何續借及預約StepsforOnlineRenewals1565．2．2無法續借及預約160ProblemswithOnlineRenewalsandReservationsUnit5．3研究小間申請RequestaStudyCarrel164第六章查詢館藏資源SearchLibraryCollection&Resources169Unit6．1以資料性質區分SearchbyMaterialTypes1706．1．1館藏圖書資料LibraryMaterials1706．1．1．1以圖書類別詢問館藏樓層170LocationofSpecificSubjectsinCollection6．1．1．2尋找多媒體視聽資料SearchMultimediaResources1726．1．1．3排架方式ArrangementofLibraryMaterials1746．1．2查詢期刊文獻FindJournalArticles1786．1．3查詢新聞資料FindNewspaperArticles1806．1．4查詢學位論文FindThesesandDissertations1826．1．5查詢研究報告FindResearchPapers1866．1．6考古題OldExamQuestions190Unit6．2以工具類型區分LibraryResearchTools1926．2．1館藏目錄LibraryCatalog1926．2．1．1以作者為檢索點SearchbyAuthor1926．2．1．2以主題為檢索點SearchbySubject1946．2．2聯合目錄UnionCatalog1966．2．3電子資料庫ElectronicDatabases2006．2．4電子期刊E－Journals2026．2．5電子書E－Books2066．2．6專利文獻PatentInformation2106．2．7網際網路InternetResources212Unit6．3校外連線使用RemoteAccess216第七章使用媒體資源中心UseofLibraryMediaResourcesCenter219Unit7．1不得攜入提袋、背包、食物及飲料220Bags,FoodandDrinksAreNotAllowedintheCenterUnit7．2視聽資料借用BorrowMediaMaterials222Unit7．3預約小團體欣賞室ReserveSmall－GroupViewingRoom224Unit7．4設備故障FacilitiesOutofOrder226Unit7．5資料轉錄MediaMaterialsConversion228Unit7．6校外使用隨選視訊系統RemoteAccesstoVideo－On－Demand230第八章使用館內硬體設備（電腦、電話、影印機、印表機、掃描器⋯）233UseofLibraryFacilities(i．e．PCs,Phones,Photocopiers,Printers,Scanners)Unit8．1無線上網WirelessInternetAccess2348．1．1登入帳號密碼Login2348．1．2訊號接收不良PoorConnectionQuality238Unit8．2卡式或投幣式影印PhotocopyServices240Unit8．3使用電腦UseofPCs2428．3．1無法使用IMSInstantMessageServiceNotAvailable2428．3．2特殊軟體需求SpecificSoftwareNeeds2448．3．3無法將資料存在電腦中246ProblemswithSavingFilesonLibraryPCs第九章教師服務FacultyServices249Unit9．1教師指定參考書CourseReserves250Unit9．2委託代借ProxyBorrowerRequest252Unit9．3支援課程－－安排圖書資源利用說明258LibraryInstructionforaClassUnit9．4計畫用圖書資料送交圖書館262SubmitBooksAcquiredforResearchProjectstotheLibrary第十章技術服務TechnicalServices267Unit10．1索取目錄RequestforPublisherCatalogs268Unit10．2詢價、下訂及催貨PriceQuotes,PlaceandClaimanOrder27010．2．1詢價Quotation27010．2．2下訂及確認訂單PlaceandConfirmanOrder27210．2．3催貨ClaimanOrder27410．2．4詢價及決定不下訂278DecideNotToOrderafterRequestingaQuotationUnit10．3視聽資料採購AcquireMediaMaterials280Unit10．4寄錯及更換圖書ReceiveWrongItemsandRequestExchange284Unit10．5瑕疵書更換RequestReplacementofDefectiveBooks286Unit10．6發票金額錯誤IncorrectTotalAmountofPayment288Unit10．7遲未付款LatePayment290Unit10．8資料庫議價292NegotiateSubscriptionFeesforElectronicDatabasesUnit10．9期刊催缺ClaimJournalsNotYetReceived296Unit10．10期刊停刊處理JournalCeasesPublication300Unit10．11國外贈書GiftBooksfromOverseas304Unit10．12外文書編目CatalogBooksinForeignLanguages306第十一章特殊狀況處理SpecificandUnexpectedSituations311Unit11．1違規行為ConductViolatingLibraryRules31211．1．1攜帶食物入館BringFoodintotheLibrary31211．1．2在館內打手機316UseMobilePhonesintheQuietReadingArea11．1．3上色情網站LinktoPornWebsites31811．1．4打電腦遊戲PlayComputerGames32011．1．5攜未借圖書出館TakeOutBookswithoutCheckingOut322Unit11．2緊急狀況EmergencySituations32611．2．1地震Earthquake32611．2．2火災FireAlarm32811．2．3颱風臨時閉館Typhoon33011．2．4防空演習AirDefenseExercise33211．2．5停電ElectricityOutage334第十二章讀者抱怨處理LibraryPatronComplaints337Unit12．1逾期處理費OverdueFines33812．1．1逾期處理費OverdueFines33812．1．2賠償視聽資料MediaResourcesReplacement342Unit12．2圖書採購太慢TakesTooLongToAcquireBooks346Unit12．3開館時間太短ShortLibraryHours348Unit12．4服務態度不佳BadServiceAttitudes354Unit12．5施工噪音NoiseDuetoConstructionWork358Unit12．6區域封閉時間延長ExtendClosureofCertainLibraryAreas262Unit12．7燈光閃爍LightBulbBlinking366Unit12．8遺失錢包WalletorPurseStolen368Unit12．9校外讀者太多TooManyWalk－inVisitors372Unit12．10館內有可疑人士SuspiciousLookingPeopleintheLibrary374第十三章其他Miscellaneous379Unit13．1如何捐書DonateBooks380Unit13．2教師授權機構典藏382InstitutionalRepositoryProjectforFacultyPublicationsUnit13．3寫作輔導中心WritingCenter386參考資料Reference390附錄Appendix393I．表格舉隅SampleServicesRequestForms3941．眷屬借書證申請表FacultySpouses&DependentsApplicationForm3942．長期借閱申請單RequestforLong－TermLoanPeriod3953．委託代借申請單ProxyBorrowerAuthorizationForm3974．教師指定參考資料申請表CourseReserveForm398II．導覽LibraryTourScript400III．問卷調查SampleSurvey408IV．公告舉隅SampleLibraryNewsItemsandAnnouncements4141．自動化系統維護MaintenanceonLibraryServer4142．國定假日閉館ClosedonNationalHolidays4153．消毒閉館ClosedforSanitization4164．其他Miscellaneous417V．標示舉隅SampleLibrarySigns4191．影印／印表機故障Copier/PrinterOutofOrder4192．網路斷線NetworkDisconnected4193．電梯維修ElevatorunderMaintenance419VI．活動辦法LibraryEvents4201．換書活動BookSwap&Raffle4202．講座活動Lecture424VII．感謝狀CertificatesofAppreciation4261．義工Volunteer4262．捐贈Gift427VIII．授權書AuthorPermissionForms4281．演講活動錄影授權Video&AudioRecordingPermission4282．機構典藏作者授權PermissionforInstitutionalRepository430IX．電子郵件通知AnnouncementsviaEmail3321．電子資料庫試用FreeDatabasesTrials4322．指定參考書推薦CourseReserves434X．圖書館管理營運辦法LibraryPolicies4361．圖書館借書規則BorrowingPolicies4362．圖書委員會設置辦法LibraryCommittee4423．媒體資源中心使用規則MediaResourcesCenterCirculationPolicies444

校長序004館長序006英文校閱者序008第一章大學圖書館常用詞彙GlossaryofCommonLibraryTerms0171．圖書館行政LibraryAdministration0182．閱覽流通典藏業務PublicServices,Circulation&CollectionServices0203．圖書資料類型LibraryMaterials0234．空間區域與設備LibrarySpaces&Facilities0265．多媒體空間及設備MultimediaSpaces&Equipment0296．資訊科技與設備InformationTechnology&Facilities0307．書目資料Bibliographicaldata0328．資料狀態StatusoftheMaterial0359．編目分類業務Cataloging&Classification03610．期刊業務SerialsMa...