About the Author　　Pat L. Kwan, who is a practising management and training consultant, has also enjoyed a successful career in teaching at The Hong Kong Polytechnic University on a part-time basis for the past 16 years.　　He is held in great respect because he shares unsparingly his wealth of knowledge and working experience in a very pleasant, interesting, and inspiring fashion with students. A dynamic communicator himself, Pat L. Kwan is particularly well-known for his popular courses on communication, English, and management.

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