名人推薦：我很推薦上班族，尤其是社會新鮮人，購買此書成為學習商業英語的基礎。此書將職場常見對話分成十六主題單元由淺入深導入各部門之情境對話；其中“職場補給站”單元不僅教導職場禮儀常識，也教導與同事客戶之間的溝通應對技巧。“你應該要知道的小小事！”單元更是讓準備踏入社會的職場菜鳥獲益良多。“Word Bank”列出基本關鍵字並以例句幫助讀者有效率地學習運用單字。此外，“In Other Words”單元，用換句話說的方式讓讀者可以活用英文文法來學習對話句子，讓讀者不僅熟悉口說會話，也可學習到以正確文法撰寫電子郵件或書面信...

Part One
Sales 業務
Unit 01 新手業務來報到
1-1 The First Day at Work 第一天報到
1-2 Get to Know the Work Place 認識工作環境
1-3 Know Your Job Duties 瞭解工作職責
1-4 Job Review 工作回顧
Unit 02 新手業務上戰場
2-1 On the Way to Visit a Customer 拜訪顧客的途中
2-2 Visiting a Customer 拜訪客戶
2-3 After a Deal was closed 生意談成之後
2-4 Final Check-up 最後檢查
Unit 03 產品說明
3-1 We Are Interested in Buying Your Product 我們想購買貴公司的產品
3-2 Making an Appointment 安排會面
3-3 Preparing for a Product Presentation 準備產品說明會
3-4 Making an Inquiry 詢價
Unit 04 客戶生氣了！
4-1 The Deal Is Off 交易取消
4-2 Making an Offer 進行報價
4-3 A Major Mistake 重大失誤
4-4 Reflection and Review 反省和檢討

Part Two
Receptionist / Assistant 總機╱助理
Unit 05 總機接待
5-1 A Walk-in Visitor 訪客來訪
5-2 He Is on His Way Back 他正在回來的路上
5-3 Putting You Through 轉接中
5-4 The Line Is Busy 忙線中
Unit 06 客訴處理
6-1 The Order Is Delayed貨物延遲
6-2 Quantity Received Does Not Match Quantity Ordered 收到的商品數量與訂單不符
6-3 Damaged Goods 損壞的貨品
6-4 Wanting to Make a Return 想辦理退貨
Unit 07 助理協助交辦事務
7-1 Customer Information 顧客資訊
7-2 New Staff Training Is Coming Up 新進員工訓練即將登場
7-3 Market Research Report 市場調查報告
7-4 The Boom Season 旺季
Unit 08 郵件包裹寄送
8-1 Delivery Service and Post Office 快遞和郵局
8-2 Bulk Mail 大宗郵件
8-3 Express Delivery Service 快遞服務
8-4 The Package Fails to Arrive 包裹並未送達

Part Three
General Affairs / Personnel / Procurement 總務╱人資╱採購
Unit 09 公司設備
9-1 Office Equipment 辦公設備
9-2 Office Furniture 辦公設備
9-3 Saving Paper and Energy 節約用紙和能源
9-4 Office Equipment Maintenance 辦公設備維護
Unit 10 人力不足
10-1 Recruitment 招聘新人
10-2 Recruitment Requirements 招聘需求
10-3 Job Search Website 求職網站
10-4 Interviewing a Candidate 面試應徵者
Unit 11 比價採買
11-1 A Copy of a Book for All Employees 人人一本書
11-2 Ordering Books in Bulk 大量購書
11-3 Bulk Quotations 大量訂購估價單
11-4 Ordering Books in Bulk 大量購書
Unit 12 內部員訓安排
12-1 Employee Training Courses 員工訓練課程
12-2 Looking for an English Teacher 找英文教師
12-3 Booking the Whole Club 包下整間俱樂部
12-4 The Class is Overbooked 課堂爆滿

Part Four
Secretary 秘書
Unit 13 客戶拜訪
13-1 Greeting an Office Visitor 招待來訪的訪客
13-2 Making an Appointment on the Phone 電話上預約會面
13-3 Changing an Appointment On the Phone 電話上更改會面時間
13-4 Meeting Reminder 會議提醒
Unit 14 會議行程安排
14-1 Writing an Email Concerning Meeting Time 寫E-mail告知開會的時間
14-2 Prior to the Directors’ Meeting 主管會議之前
14-3 Dinner Reservation 預約晚餐
14-4 Prepare Documents 準備文件
Unit 15 老闆出差
15-1 Planning a Business Trip–Time and Location
規劃出差行程–時間和地點
15-2 Planning a Business Trip–Hotel Reservation
規劃出差行程–飯店訂房
15-3 Planning a Business Trip–Business Trip Agenda
規劃出差行程–行程確認
15-4 Planning a Business Trip–Business Trip Postponed
規劃出差行程–出差延期
Unit 16 老闆交辦的事務處理
16-1 Overseas Clients Come to Visit 海外客戶來訪
16-2 Book a Holiday 預訂旅遊團
16-3 Catering Service 外燴服務
16-4 Choosing a Present 選擇禮物

Part One
Sales 業務
Unit 01 新手業務來報到
1-1 The First Day at Work 第一天報到
1-2 Get to Know the Work Place 認識工作環境
1-3 Know Your Job Duties 瞭解工作職責
1-4 Job Review 工作回顧
Unit 02 新手業務上戰場
2-1 On the Way to Visit a Customer 拜訪顧客的途中
2-2 Visiting a Customer 拜訪客戶
2-3 After a Deal was closed 生意談成之後
2-4 Final Check-up 最後檢查
Unit 03 產品說明
3-1 We Are Interested in Buying Your Product 我們想購買貴公司的產品
3-2 Making an Appointment 安排會面
3-3 ...