1-1 詢價 I’d like to inquire about...

字彙導覽解說 Track 01

所有的交易幾乎都是從詢價或是詢問現貨狀況開始的，雖說萬事起頭難，但這樣的詢問難嗎？一點也不！但請注意一點，要問就要清清楚楚地問、問得清清楚楚，有了個好的基礎，後頭才不會有一堆誤解出現喔！

1. 說產品：要詢問產品，應一併列出型號（Catalog no.）、品名（Product name / Product description）、大小（Size）、規格（Specifications），以及網頁連結（Link）等資訊，將產品本體交待清楚！

2. 詢價格：既然是詢價，當然一定要問問產品的價格（Price），問有無折扣（Discount）好康，除此之外，也要好好瞭解一下與出貨相關的所有成本，像是預估的運費（Estimated freight）、手續費（Handling fee）或文件費（Documentation fee）等。

3. 詢供貨時間：價格之外的一大詢問要點就是現貨狀況（Availability status）了，也要問問從接單到出貨的出貨準備時間（Lead time）有多長！

字彙應用搶先看：E-mail會這麼寫！

1.I’d like to inquire about your PA0925 Extendable Selfie Stick which I’ve seen its information on your website. I’m highly interested in learning more about it. Please let me know its price and availability status.

我想要詢問貴公司的PA0925伸縮自拍神器，我在您們的網站上有看到了這項產品的資訊，我很有興趣，想要多瞭解一些，還請您告訴我它的價格與現貨狀況。

2.We’re interested in your CPY1202 product and would like to know its price, availability status and also the estimated freight cost to Taiwan. Please inform. If there are any additional fees, e.g. handling fee, please tell us as well. Thanks.

我們對您的CPY1202產品有興趣，想知道它的價格與現貨狀況，以及貨到臺灣的預估運費，還請告知。若還有像是手續費這類得額外收取的費用，就請一併告知，謝謝。

字彙應用開口說：電話要這麼講！ Track 02

C：Customer 客戶 MManufacturer 廠商

C：We’re preparing to make a

cost analysis for our annual

project. Could you please give

me your quote for AY101 Control

System?

M: Sure! How many kits do you

need?

C: We’re thinking of purchasing

more kits in an order so as to get

a good price.

客戶：我們準備要來為

我們的年度採購計畫做

個成本分析，請問您能

給我AY101控制系統

的報價嗎？

廠商：沒問題！那您們

需要多少組呢？

客戶：我們想說一次下

單訂多一些，這樣就可

以拿到個好價格。

1-1 詢價 I’d like to inquire about...

字彙導覽解說 Track 01

所有的交易幾乎都是從詢價或是詢問現貨狀況開始的，雖說萬事起頭難，但這樣的詢問難嗎？一點也不！但請注意一點，要問就要清清楚楚地問、問得清清楚楚，有了個好的基礎，後頭才不會有一堆誤解出現喔！

1. 說產品：要詢問產品，應一併列出型號（Catalog no.）、品名（Product name / Product description）、大小（Size）、規格（Specifications），以及網頁連結（Link）等資訊，將產品本體交待清楚！

2. 詢價格：既然是詢價，當然一定要問問產品的價格（Price），問有...

這是我的第三本商用英文學習書，在第一本的作者序裡，我說到了「良心」這事兒（當然是吹噓我本人是個很有良心的人啊！哈！），而在第二本裡，我簡單說了一下我的青春情事，說了我在知識學習路上的幾個轉折點，請讀者用心做好當下的每一件事！那這一本的序言一定要來個更深沉、更有意義的議題啊～～好！就這麼辦！我們來好好說說「背單字」這件事！（什麼？這不是老掉牙的事嗎？這年頭不是強調不要背嗎？）好好好！為了不要引起反感，那我們改成來談……「記單字」！（還不是一樣？）哈！請好好聽我說，死「背」指的是一種手段、方法，而「記」可就是我們學習英文字彙的最終目標呢！要讓我們記得學到的英文字彙，方法的確很多，你可以不要死背硬背，但請你活學活用！在你每天工作中碰到的任何英文E-mail和文件，請用心用力看，裡頭的英文字一個都不要放過，多看幾次它的搭配詞與用法。而在學到了新的字，新的用法後，就請你想辦法現學現賣，寫E-mail也用、也給它說來用，找個時間也讓自己大聲唸出來，順道想個情境自己對話，造個句，甚至練習說篇小短文等等，為自己塑造一個英文學習的環境！

在商用英文的領域中，專業的詞彙與用法我們一定要會要懂，而要看懂或是能用英文說明各種相關的狀況，也還有很多有關的字彙該學，那……從何開始呢？你可以找幾本有用心、有良心、有認真寫的商用英文學習書來好好跟著學（請你猜猜看我要推薦你哪幾本呢？請見這篇序言的第一句……對，我相信你瞭了！呵呵！）。書有了，那要怎麼學呢？請你要求自己從頭讀到尾，每一個單元好好記個幾句，讓你自己熟到用膝蓋講都講得出來！這樣的紮實功夫一直持續做下去，不久後你一定會突然發現怎麼自己英文聽得懂了，變好了呢！最後，在此祈願各位親愛的讀者，在這條漫漫英文學習路上，能夠一路保持著活蹦亂跳、興味盎然的好奇心，且能學習著並快樂著，能夠獲得不斷精進的成就感！共勉之！

這是我的第三本商用英文學習書，在第一本的作者序裡，我說到了「良心」這事兒（當然是吹噓我本人是個很有良心的人啊！哈！），而在第二本裡，我簡單說了一下我的青春情事，說了我在知識學習路上的幾個轉折點，請讀者用心做好當下的每一件事！那這一本的序言一定要來個更深沉、更有意義的議題啊～～好！就這麼辦！我們來好好說說「背單字」這件事！（什麼？這不是老掉牙的事嗎？這年頭不是強調不要背嗎？）好好好！為了不要引起反感，那我們改成來談……「記單字」！（還不是一樣？）哈！請好好聽我說，死「背」指的是一種手段、方法，而「記...

Part 1 價格 Price
1-1 詢價 Price Inquiry: I’d like to inquire about...
1-2 報價 Quote: Our list price is……
1-3 折扣 Discount: We provide quantity discounts…
1-4 交貨條件 Shipping Terms: We offer under xxx shipping terms…
1-5 議價 Price Negotiation: Please support by offering your best price.
1-6 調價 Price Adjustment: We’ll implement a price increase of x %.
1-7 計算報價 Price Calculation: There will be a handling fee...
1-8 價格結構 Price Structure: The transfer price will be…
1-9 報價單 Quote Sheet: Attached is our quotation...

Part 2 訂單 Order
2-1 下單 Placing an Order: We’d like to place an order for…
2-2 改用網路下單 Changing to Order Online: Please consider ordering online…
2-3 網路下單程序 Online Ordering Procedure: Browse through the product catalogue…
2-4 訂貨確認 Order Confirmation: Please find attached your Order Acknowledgment.
2-5 修改訂單 Order Modification: We have to adjust the quantity of our order…
2-6 訂製訂單 Custom Order: If you’d like to request a custom order…

Part 3 出貨 Shipment
3-1 出貨方式 Shipping Method: You can choose from express, sea and air freight…
3-2 包裝 Packaging: Please have it packed with…
3-3 出貨文件 Shipping Documents: Attached please find the complete set of shipping documents…
3-4 提單 Air Waybill: Attached please find the AWB…
3-5 通關 Customs Clearance: The customs need clearance Instructions from the recipient…
Part 4 付款 Payment
4-1 付款條件 Terms of Payment: If you are sending the payment using…
4-2 付款方式 Payment method: We accept … as payment methods.
4-3 信用狀 Letter of Credit: We can accept Letter of Credit at sight…
4-4 催款 Payment Collection: Our records indicate the attached invoice is past due.
4-5 對帳單 Account Statement: I have attached a statement of your account.

Part 5 客服與客訴 Customer service and complaints
5-1 索取產品資料 Requesting Product Info: I've attached the manual for your review.
5-2 索取樣品 Requesting Samples: Free samples are available upon request…
5-3 索取官方證明文件 Requesting Official Documents: An export license must be obtained…
5-4 到貨問題 Faulty on Arrival: If you find that your goods are faulty on arrival…
5-5 保固服務 Warranty: We shall repair the defective product covered by the warranty.
5-6 退貨政策 Return Policy: Products may be returned with our permission…
5-7 辦理退貨 Return Shipment: All returns must be authorized by an RMA Number.
5-8 退款 Refund: We recommend returning for refund…
5-9 罰款 Penalty: There will be a x % penalty per day for delivery delay.

Part 6 業務與行銷Sales and marketing
6-1 業務會議 Sales Meeting: Please see the tentative agenda for our conference…
6-2 安排會議 Arranging a Meeting: We’d like to schedule a conference call to discuss…
6-3 業績檢討 Sales Meeting: The revenue has risen by x %...
6-4 展覽 Exhibition: If you plan on attending the Annual Meeting…
6-5 參展準備 Exhibition Preparation: We’ll provide catalogs for you to distribute at…
6-6 促銷活動 Promotional Campaign: We’re offering a promotion to our distributors…

Part 7 教育訓練 Training
7-1 訓練課程 Training Courses: We recommend you join us for the sales training…
7-2 線上研討會 Webinar: Our product training webinar will be hosted on…
7-3 實體研討會Seminar: We will organize a seminar in the conference…

Part 8合作／代理關係 Cooperation and agency relationship
8-1 公司簡介 Company Profile: Our company was established in yyyy...
8-2 獨家代理 Exclusive Distribution: We authorize XXX as the exclusive distributor…
8-3 非獨家代理 Non-exclusive Distribution: Our policy is not to give exclusivity...
8-4 購併 Acquisition and Merger: XXX was acquired by XXX.
8-5 人事異動 Personnel Change: I just wanted to inform you that I’ll soon be leaving…

Part 1 價格 Price
1-1 詢價 Price Inquiry: I’d like to inquire about...
1-2 報價 Quote: Our list price is……
1-3 折扣 Discount: We provide quantity discounts…
1-4 交貨條件 Shipping Terms: We offer under xxx shipping terms…
1-5 議價 Price Negotiation: Please support by offering your best price.
1-6 調價 Price Adjustment: We’ll implement a price increase of x %.
1-7 計算報價 Price Calculation: There will be a handling fee...
1-8 價格結構 Price Structure: The transfer price will ...