PART2---99%會問的面試題
2-7 解決問題能力
How do you cope with conflict in the work place?
= What do you do when you are faced with a conflict at work?
你如何處理工作場合中的衝突？
☆題解☆
工作上與人的衝突在所難免。這個問題可看出應徵者如何處理衝突，如何跟同事或主管相處，如何處理難以取悅的客戶，如何面對人際上的壓力等。回答時盡量說明你如何面對衝突與解決它。
☆短回答☆－基本版 MP3 088
I always anticipate conflict and take steps to resolve this at the earliest possible stage, as I know that most of the conflicts can be resolved by just reaching out the people involved and communicating tactfully.
我總是對衝突有心理準備並按部就班在最可能的早期階段解決衝突。因為我知道大部分的衝突可以藉由找到相關人員並機智地與其溝通來解決。
☆短回答☆－進階版
Before proposing a solution to workplace conflict, I collect all relevant facts surrounding the conflict. According to my experiences, conflicts are often resolved if I devoted myself to determining root causes, while disregarding trivial or irrelevant facts.
在提出解決工作場合衝突的方法之前，我蒐集與此衝突所有相關的事實。根據我的經驗，如果我致力於找出根本原因，另一方面不理會瑣細不重要的細節與不相關事實，衝突就會迎刃而解。
☆評解☆
兩個回答都著重在說明如何面對與解決衝突。
☆長回答☆ MP3 089
I’ve experienced some situations wherein a disagreement led to conflict which had to be resolved. I have noticed that the main reason behind the occurrence of a conflict is the failure to see the situation’s both sides. Hence, I had to ask the person to present his perspective before me and at the same time I ask him to permit me to explain my perspective fully. That is the point where I would make an effort to work with the person for the sake of finding out if there are any chances for a compromise to be reached.
我經歷過一些衝突都是因意見不一而引起。我注意到衝突發生的主要原因是沒有同時考慮到事件的雙方立場。因此，我必須詢問另一方的看法意見並要求對方同意我向他詳細解釋我的觀點。這就是我對衝突另一方所做的努力，為了要找出是否有機會達成妥協和解。
☆評解☆
回答詳細說明如何找出衝突發商主要原因並試著解決它。
☆單字☆ MP3 090
1. disagreement [͵dɪsəˋgrimənt] n. 意見不一
2. conflict [ˋkɑnflɪkt] n. 衝突；爭執
3. perspective [pɚˋspɛktɪv] n. 看法，觀點
4. permit [pɚˋmɪt] v. 允許，許可
5. compromise [ˋkɑmprə͵maɪz] v. 妥協，和解
☆用句型取勝☆
devote oneself to + N/V-ing 奉獻心力努力去做某事
文法上要注意：
1. 可換成be devoted to + N/Ving，相當於 apply oneself to N/Ving。除了反身代名詞外，一般名詞如時間、金錢、生命等也可做受詞，to是介系詞，後接名詞或動名詞。
例句：
(1) I’ve devoted myself to research and development for the past three years. 我在過去三年致力於研發工作。
(2) Most of my spare time was devoted to animal welfare work. 我大部分的空閒時間都花在動物福利工作。
lead to~ 導致~
文法上要注意：
1. lead to =result in=cause=bring as a result to。
2. to 後接名詞或動名詞。
例句：
(1) In formal meetings, I always avoid the wording that is likely to lead to ambiguity.
=In formal meetings, I always avoid the wording that is likely to result in ambiguity.
在正式會議中，我總是避免會導致模擬兩可的字詞。
(2) I truly believe that business success does not automatically lead to financial success.
= I truly believe that business success does not automatically cause financial success.
= I truly believe that business success does not automatically brings as a result to financial success.
我真的相信經商成功不一定會賺錢。
☆換個說法令人眼睛一亮☆
(1) According to my experiences, conflicts are often resolved if sufficient time is devoted to determining root causes, while disregarding trivial or irrelevant facts.
如果有花足夠時間來找出根本原因，另一方面不理會瑣細不重要的細節與不相關事實，衝突就會迎刃而解。
= I often resolve conflicts by devoting enough time to find out root causes and disregard trivial or irrelevant facts.
= According to my experiences, conflicts are resolved when root causes are determined and trivial or irrelevant facts are disregarded.
(2) I have noticed that the main reason behind the occurrence of a conflict is the failure to see the situation’s both sides.
我注意到衝突發生的主要原因是沒有同時考慮到事件的雙方立場。
= I realized that conflict mainly results from failing to see the situation’s both sides.
= I have noticed that conflict occurs when we fail to see the situation’s both sides.
(3) That is the point where I would make an effort to work with the person for the sake of finding out if there are any chances for a compromise to be reached.
這就是我對衝突另一方所做的努力，為了要找出是否有機會達成妥協和解。
= This is the effort I made to work with person in order to find out if there are any chances for a compromise to be reached.
= I tried to work with the person for the purpose of finding out the possibility of reaching a compromise.
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