在現今全球化的經濟市場中，英文已不在是個口號，而是職場中不可或缺的基本條件之一，出國深造是多數立志從事國貿行業或外文相關行業所向嚮往的，然而並非所有人都能負擔的起龐大的留學費用，而國內教育所提供的多屬理論大於實用。

本書所提供的是作者在國際貿易領域十多年的實務經驗所碰到的各種情境，以國際貿易中兩大主角 “買方 (進口商)” 及 “賣方 (出口商)” 為角度切入，以情境對話帶入主題，連結實用字彙及句型，而後導入國貿人員幾乎天天需要面對，卻也是國貿新鮮人最棘手的 “英文書信”，由淺入深，卻沒有艱深的字彙、枯燥的文法，及長篇的文章，並在【知識補給】及【職場經驗談】單元提供國貿相關知識及分享實務經驗，希望能讓讀者輕鬆學、愉快學。

　　誰說 “自然而然學英語” 一定要花大把鈔票出國深造或聘請外師一對一學會話，只要用心，相信自己，萬事皆不難， “Sometimes the hardest thing and the right thing are the same”，去做就對了 。

施美怡

在現今全球化的經濟市場中，英文已不在是個口號，而是職場中不可或缺的基本條件之一，出國深造是多數立志從事國貿行業或外文相關行業所向嚮往的，然而並非所有人都能負擔的起龐大的留學費用，而國內教育所提供的多屬理論大於實用。

本書所提供的是作者在國際貿易領域十多年的實務經驗所碰到的各種情境，以國際貿易中兩大主角 “買方 (進口商)” 及 “賣方 (出口商)” 為角度切入，以情境對話帶入主題，連結實用字彙及句型，而後導入國貿人員幾乎天天需要面對，卻也是國貿新鮮人最棘手的 “英文書信”，由淺入深，卻沒有艱深的字...

1. 開發業務 Development of Business
1-1 寄發型錄及其它行銷 Catalogue and Other Marketing Mode
1-1-1 索取產品目錄 Request of Catalogue
1-1-2 寄送產品目錄 Delivery of Catalogue
1-1-3 寄發產品目錄後之追蹤(符合買方需求) Follow-up after Catalogue Delivery(Conforming to Buyer's Demand)
1-1-4 寄發產品目錄後之追蹤(不符合買方需求) Follow-up after Catalogue Delivery(Not Conforming to Buyer's Demand)
1-1-5 索取樣品 Request of Sample
1-1-6 引薦客戶 Request of Customer Recommendation

2. 價格條件 Price Term
2-1 詢價/報價/議價 Inquiry/Quotation/Counter Offer
2-1-1 詢價報價 Inquiry & Quotation (I)
2-1-2 詢價報價 Inquiry & Quotation (II)
2-1-3 追蹤報價 Follow up the Quotation (I)
2-1-4 追蹤報價 Follow up the Quotation (II)
2-1-5 議價成功 Success of Counter Offer
2-1-6 議價不成 Failure of Counter Offer
2-1-7 價格確認 Acceptance of Quotation
2-1-8 調價通知 Notification of Price Adjustment

2-2 合約/訂單 Contract / Order
2-2-1 草約協商 Negotiation of Draft Contract
2-2-2 合約確認 Confirmation on Contract
2-2-3 下採購單 Place Purchase Order
2-2-4 確認訂單 Order Confirmation
2-2-5 更改訂單 Order Change
2-2-6 取消訂單 Order Cancellation
2-2-7 拒接訂單 Order Rejection
2-2-8 催促訂單 Pressing for Follow-up Order

3. 付款條件 Payment Term
3-1 信用狀 L/C
3-1-1 信用狀付款條件 Payment Term as L/C
3-1-2 催促開立信用狀 Urge to Open L/C
3-1-3 信用狀開立通知 L/C Opening Notification
3-1-4 要求修改信用狀 Request of L/C Amendment
3-1-5 二次修改信用狀 Request of second L/C Amendment
3-1-6 通知銀行改信用狀 Notify Bank of L/C Amendment
3-1-7 信用狀承兌通知 Notification of L/C Acceptance
3-1-8 要求寬鬆付款條件 Request of Easing Payment Term

3-2 電匯 / 託收 / 其它 T/T / Collection / Others
3-2-1 申請託收 Application of Collection
3-2-2 託收付款 Payment Term as Collection
3-2-3 拒絕承兌 Refuse of Acceptance
3-2-4 承兌延遲 Delay of Acceptance
3-2-5 電匯付款 Payment Term as T/T
3-2-6 支票付款 Payment Term as Check
3-2-7 支票遺失 Loss of Check
3-2-8 退票通知Notification for Bounced Check

4. 保險條件 Insurance Term
4-1保險 Insurance
4-1-1 洽詢保險條件 Enquiry of Insurance Coverage
4-1-2 洽詢保險公司 Enquiry to Insurance Company
4-1-3 需求額外保險 Request of Additional Insurance
4-1-4 通知投保險種 Notification of Insurance Risk
4-1-5 請求代理索償 Request to Make Claim on Sb’s Behalf
4-1-6 提出索賠通知 Notification of Claim

5. 交貨條件 Shipping Term
5-1運輸 Shipment
5-1-1 洽詢運費 Enquiry of Shipping Cost
5-1-2 洽詢船班 Enquiry of Sailing Schedule
5-1-3 安排轉船 Arrangement of Transshipment
5-1-4 分批裝運 Partial Shipment
5-1-5裝船指示 Shipping Instruction
5-1-6 裝船通知 Shipping Advice
5-1-7 短收通知 Notification of Short Delivery
5-1-8 漏裝處理 Make-up for Short Delivery

6. 品質 / 數量 / 包裝 條件 及 其它 Quality / Quantity / Packaging Requirement and Others
6-1 客訴 Complaint
6-1-1 交貨延遲 Delay Shipment
6-1-2 數量不符 Error Shipping Quantity
6-1-3 外觀損壞 Cosmetic Defect
6-1-4 功能瑕疵 Function Defect
6-1-5 包裝損毀 Package Damage
6-1-6 回覆延遲 Delay Response
6-1-7 抱怨客服 Complaining About Customer Service
6-1-8 結單錯誤 Statement Error

6-2 買賣/ 運輸 /保險 賠償 Claim with Seller / Shipping Company / Insurance Company
6-2-1 運輸損壞索賠 - 運輸公司賠償 Claim for Shipping Damage with Shipping Company
6-2-2 天然災害索賠 - 保險公司賠償 Claim for Natural Disaster with Shipping Company
6-2-3 數量短出索賠 - 買賣索賠 Claim for Quantity Shortage with Seller
6-2-4 功能瑕疵索賠 - 買賣索賠 Claim for Functional Defect with Seller
6-2-5 包裝不符索賠 - 買賣索賠 Claim for Error Packaging with Seller
6-2-6 裝運延誤索賠 - 買賣索賠 Claim for Delay Shipment with Seller
6-2-7 關證延誤索賠 - 買賣索賠 Claim for Suspending Import Document with Buyer
6-2-8 付款延遲索賠 - 買賣索賠 Claim for Delay Payment with Buyer

6-3索賠方式及其它 Claim and Others
6-3-1 要求補貨 Request of Replenishment
6-3-2 要求換貨 Request of Replacement
6-3-3 要求退貨 Request of Return
6-6-4 要求退款 Request of Refund
6-3-5 取消訂單 (I) Request of Order Cancellation (I)
6-3-6 取消訂單 (II) Request of Order Cancellation (II)
6-3-7 催促賠償 Urge to Make Compensation
6-3-8 延期索賠 Extend the Time Limit of Claim

1. 開發業務 Development of Business
1-1 寄發型錄及其它行銷 Catalogue and Other Marketing Mode
1-1-1 索取產品目錄 Request of Catalogue
1-1-2 寄送產品目錄 Delivery of Catalogue
1-1-3 寄發產品目錄後之追蹤(符合買方需求) Follow-up after Catalogue Delivery(Conforming to Buyer's Demand)
1-1-4 寄發產品目錄後之追蹤(不符合買方需求) Follow-up after Catalogue Delivery(Not Conforming to Buyer's Demand)
1-1-5 索取樣品 Request of Sample
1-1-6 引薦客戶 Request of Customer Recommendation

2. 價格條件 Price Term
...